PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE

 

  1. Our Promise
    1.  Introducing customer service back into the UK is one of main goals for our business and as such we at Stag Roasters are committed to providing you the customer with excellent service. If any part of the service, product of gift purchased or received does not meet your expectations please contact us with your comments at [email protected], we will aim to respond to all queries within 7 days, but we always endeavour to improve upon this.
  2.  Terms of website use
    1. This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.stagroasters.co.uk or www.stagroasters.com  (hence forth known as the “Website”), whether as a guest or a registered user. Use of our Website includes accessing, browsing, or registering to use our Website.
    2. Please read these terms of use carefully before you start to use our Website, as these will apply to your use of our Website. We recommend that you print a copy of this for future reference.
    3. By using our Website, you confirm that you accept these terms of use and that you agree to comply with them.
    4. If you do not agree to these terms of use, you must not use our Website.
  3. Other applicable terms
    1. These terms of use refer to the following additional terms, which also apply to your use of our Website:
      1. Our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.
      2. Our Cookie Policy which sets out information about the cookies on our Website.
    2. If you purchase goods from our Website, our Terms and Conditions of Supply will apply to the sales.
  4.  Information about us
    1. www.stagroasters.co.uk and www.stagroasters.com are sites operated by Stag Roasters Ltd (trading as Stag Roasters) (“We”). We are registered in England and Wales under company number 11038259 our VAT number is 281995258.
  5. Changes to these terms
    1. We may revise these terms of use at any time by amending this page.
    2. Please check this page from time to time to take notice of any changes we made, as they are binding on you.
  6. Changes to our Website
    1. We may update our Website from time to time, and may change the content at any time. However, please note that any of the content on our Website may be out of date at any given time, and we are under no obligation to update it.
    2. We do not guarantee that our Website, or any content on it, will be free from errors or omissions.
  7. Our Offers
    1. We reserve the right to update, modify or withdraw the offers found on this website without any prior notice.
    2. Except where otherwise stated, promotions for free or discounted Product are available to new customers only.
    3. Discounted and introductory offers are only available once to any one person and a maximum of one promotional voucher code can be redeemed per household.
    4. Subsequent attempts to use promotional vouchers or offers by the same person at any address, or by another person at the same address, are not permitted.
    5. A voucher may only be used once and may not be copied, reproduced, distributed or published in any form without prior written approval from a member of our team.
    6. We reserve the right to suspend or cancel introductory offers, vouchers and other promotions at any time.
    7. Valid debit or credit card details are required for payment to be taken.
    8. If you are using a voucher which entitles you to multiple Product for a discount (eg. the first 3 bags of coffee for 50% off) you will be charged that discounted amount up front and you will be charged the standard price per Product at the end of the promotional period.
    9. If you are using a pre-paid stag roasters voucher you purchased on a third-party website, we will not take any payment from your card until the voucher credit has expired.
    10. Stag Roasters reserves the right to reject the use of a voucher if we have reason to suspect these Terms have been breached.
  8. Service Catchment Area
    1. Stag Roasters currently only deliver within the United Kingdom.
    2. Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
    3. Delivery of an Order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
    4. You own the Products once we have received payment in full, including all applicable delivery charges.
    5. International delivery – Unfortunately, we do not delivery to addresses outside the UK.8.6. You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.
  9. Accessing our Website
    1. Our Website is made available free of charge.
    2. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.
    3. You are responsible for making all arrangements necessary for you to have access to our Website.
    4. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
  10. Your account and password
    1. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
    2. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
    3. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected]
  11. Contract Formation between you and us
    1.  As a result of the method we use to take secure online payment, we will take full payment for your order in advance of dispatch (pre-payment). Upon successful order placement and pre-payment made, you will receive an order confirmation email from us acknowledging the order and pre-payment, from [email protected]. The Contract between us shall be formed when we dispatch the product to you, and a dispatch email has been sent to you confirming the product has been shipped, from [email protected]. If we do not accept your order, the pre-payment shall be returned to you within 30 days of the original order being made.
    2. The Contract between us is only valid for the products listed in the dispatch email. Your order confirmation email may have multiple products listed, and Contracts for each item listed is only generated at the point of which a separate dispatch email has been sent to you itemising the product you are to receive.
    3.  At the point of order summary, our Terms and Conditions are presented to you, if you have not already elected to read them, such that you may review and understand the agreement (“Contract”) you are entering into. A tick box is made available for the customer (“you”) to indicate that you have accepted and agree to the terms. If you refuse to accept these Terms, you will not be able to order any Products from the Website.
    4. You should print a copy of these Terms or save them to your computer for future reference. We amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
  12. Membership
    1. In order to purchase Products from our Website you may have to set up an account with us.
    2. Account holders may opt to pay an additional fee to become a premium member. Premium members will benefit from premium services which may include, amongst other things, cheaper bags of coffee and participation in a loyalty incentive scheme.
    3. If you wish to become a premium member, you agree to pay us the applicable fees and taxes stated on our Website from time-to-time. Failure to pay these fees may result in the termination of your subscription.
  13. Our Products
    1. The images of the Products on the Website are for illustrative purposes only. Your Products may vary slightly from those images.
    2. The packaging of the Products may vary from that shown on images on the Website.
    3. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a [5]% tolerance.
    4. All Products shown on the Website are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order.
    5. Time is not of the essence for any obligation in this agreement.
    6. Our products may not be used for resale purposes by a another person or business.
    7. Rebranding of our product to be sold under another business name is currently not available. If a business may wish to contact us to negotiate this position, please contact us via [email protected]
  14. Customers returns or refunds
    1. As the customer / consumer, you have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 during the period set out below in clause 14.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.
    2. However, this cancellation right does not apply in the case of:
      1. any used or opened Products;
      2. any custom-made products or products made to your specification or clearly personalised;
      3. Products that are not suitable for return due to health protection or hygiene. For example, if the goods become unsealed after delivery or have perished;
      4. any Products which become mixed inseparably with other items after their delivery; or
      5. any other category excluded by the Consumer Contracts Regulations 2013.
    3. Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which have dispatched your products, per Clause 11, which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out below.
      1. Single product – until midnight 14 days after receipt of the product.
      2. Multiple products – more than one product has been identified for pre-payment and dispatch on the order confirmation email. Midnight 14 days after the receipt of each item on the dispatch email.
      3. Subscription based products – each product shall comply with the “Multiple Products” criteria for return or refund.
    4. To cancel a Contract, you just need to let us know that you have decided to cancel. The quickest and easiest way to do this is contact us at [email protected]. When e-mailing us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
    5. If you cancel your Contract we will:
      1. refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
      2. refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
      3. make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
        1. if you have received the Product: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 14.8.1;
        2. if you have not received the Product: 14 days after you inform us of your decision to cancel the Contract.
    6. If you have returned the Products to us because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
    7. We will refund you on the credit card or debit card (or other payment method) used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
    8. 14.8. If a Product has been delivered to you before you decide to cancel your Contract:
      1. 14.8.1. then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. Upon contacting us via email at [email protected], we will provide a return delivery address for your needs.
      2. 14.8.2. unless the Product is faulty or not as described (in this case, see clause 14.6), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery.
    9. Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 14.1 or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
  15. Our liability if you are a Business
    Clause 15 is only applicable if you are a business customer.

    1. We only supply the Products for internal use by your business, and you agree not to use the Product for any re-sale purposes.
    2. Nothing in these Terms limit or exclude our liability for:
      1. death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation;
      3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
      4. defective products under the Consumer Protection Act 1987.
    3. Subject to clause 15.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
      1. any loss of profits, sales, business, or revenue;
      2. loss or corruption of data, information or software;
      3. loss of business opportunity;
      4. loss of anticipated savings;
      5. loss of goodwill; or
      6. any indirect or consequential loss.
    4. Subject to clause 15.2 and clause 15.3, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.
    5. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
  16. Our liability if you are a consumer
    Clause 16 only applies if you are a consumer customer.

    1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
    2. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    3. We do not in any way exclude or limit our liability for:
      1. death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation;
      3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
      4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
      5. defective products under the Consumer Protection Act 1987.
    4. Subject to clause 16.2 and clause 16.3, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed £100 or 300% of the price of the Products, whichever is lower.
    5. Stag Roasters Ltd will not be held liable for any harm or injury to a person or persons from the consumption of associated use of our products. This includes samples, sold products or items identified as “freebies” or given away by the company as promotional material, as the customer(s) have not had to pay for this item.
  17. Events outside our control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 17.2.
    2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
      1. we will contact you as soon as reasonably possible to notify you; and
      2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
    4. An Event is deemed outside of our control if a person chooses to consume or use our products (Coffee) in any of its forms, and said person or persons have an allergic reaction or suffers from ill health. It is the persons responsibility to understand what they are consuming or using on their own bodies and any associated risk to themselves. Stag Roasters Ltd will not be held liable for any acts that results in illness or harm caused to a person or persons.
  18. Communications between us
    1. When we refer, in these Terms, to “in writing”, this will include e-mail.
    2. If you are a consumer you may contact us as described in clause 1.2.
    3.  If you are a business:
      1. Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service, e-mail, or posted on our Website.
      2. A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if sent by e-mail, one Business Day after transmission; or, if posted on our Website, immediately.
      3. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
      4. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
  19. Other important terms
    1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
    2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
    3. This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
    4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    6. These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
    7. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).If you have a complaint please contact us on the following email address [email protected]
  20. Intellectual property rights
    1. We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
    2. You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content posted on our Website.
    3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
    4. Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.
    5. You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.
    6. If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
  21. No reliance on information
    1. The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.
    2. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.
  22. Limitation of our liability
    1. Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
    2. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.
    3. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    4. use of, or inability to use, our Website; or
    5. use of or reliance on any content displayed on our Website.
    6. If you are a business user, please note that in particular, we will not be liable for:
    7. loss of profits, sales, business, or revenue;
    8. business interruption;
    9. loss of anticipated savings;
    10. loss of business opportunity, goodwill or reputation; or
    11. any indirect or consequential loss or damage.
    12. If you are a consumer user, please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    13. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.
    14. We assume no responsibility for the content of websites linked on our Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
  23. Viruses
    1. We do not guarantee that our Website will be secure or free from bugs or viruses.
    2. You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software.
    3. You must not misuse our Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
  24. Linking to our Website
    1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
    2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
    3. You must not establish a link to our Website in any website that is not owned by you.
    4. Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the home page.
    5. We reserve the right to withdraw linking permission without notice.
    6. If you wish to make any use of content on our Website other than that set out above, please contact [email protected]
  25. Third party links and resources in our Website
    1. Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only.
    2. We have no control over the contents of those sites or resources.
  26. Applicable law
    1. If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
    2. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
  27. Trade marks
    1. “STAG” (word) is a Community trade mark registration of Stag Roasters Ltd.
    2. “STAG ROASTERS” (word) is a Community trade mark registration of Stag Roasters Ltd.
  28. Contact us
    To contact us, please email [email protected]
  29. Gift Voucher
    1. The Stag Roasters Gift Voucher is available for purchase online at www.stagroasters.co.uk.
    2. The Stag Roasters Gift Voucher can be used to purchase goods at Stag Roasters online store at stagroasters.co.uk. The Gift Voucher activation date is the date of purchase, as shown by the Gift Voucher receipt / email received by the person who procured the Gift Voucher from www.stagroasters.co.uk. The Gift Voucher value is only good for 12 months post the date of purchase. The Gift Vouchers full value should be used prior to the 12-month expiry period. If the Gift Voucher value is not used in full within the 12-month period, no time extensions shall be granted by Stag Roasters Ltd.
    3. The Gift Voucher value may be used for procuring products through the online store at www.stagroasters.co.uk
    4. The Gift Voucher code will be required when using a Gift Voucher during an online purchase. The Gift Voucher can only be associated to one online account. Once the Gift Voucher code is first entered into the Stag Roaster website for procuring an item, and the checkout process is completed, it is classed as redeemed. Any face value of the Gift Voucher not used during that specific purchase shall remain as Stag Roasters online store credit for the duration of the remaining period left on the Gift Voucher. No Change is given. The balance may be applied to future purchases. Any credit held on one account may not be transferred to another person or users account, or reimbursed to the person that has redeemed the voucher or the original person who purchased the Gift Voucher; they may be the same person.
    5. The Stag Roasters Gift Voucher is not a cheque guarantee, credit or charge card.
    6. The minimum amount to activate the Stag Roasters Gift Voucher is £20 and the maximum amount that can be on a card is £100.
    7. It is not Stag Roasters responsibility to monitor or track who redeems the Gift Voucher. The value of the Gift Voucher shall be applied to the first person who enters the Gift Voucher code in the online store purchasing process, and completes the checkout process successfully. Stag Roasters will not be held accountable for lost, or voucher codes used by other parties than intended by the originally purchaser of the Gift Voucher or the intended recipient by said person.
    8. Your Gift Voucher may only be redeemed in sterling currency on the United Kingdom.
    9. In the event goods are returned, if they were purchased using a Gift Voucher, and the decision is to replace or refund the value of the purchase by Stag Roasters, then your account will be credited the agreed amount.
    10. Stag Roasters reserves the right to amend these terms and conditions and / or discontinue the voucher at anytime. This does not affect your statutory rights.
    11. The Stag Roasters Gift Voucher cannot be redeemed or exchanged for cash or vouchers
    12. The Stag Roasters Gift Voucher is non-refundable and non-transferable.
    13. Please note that all Gift Vouchers are subject to security checks, as per our standard Terms and Conditions and checkout process.
    14. Stag Roasters will cancel the value of the Gift Voucher if we fail to receive payment from the purchaser’s bank or card company for the initial purchase of the card. Further action may be taken where the fraudulent use of a credit card is suspected. All refunds / exchanges of goods purchased with the Stag Roasters Gift Voucher will be made in accordance with Stag Roasters refund policy. This does not affect your statutory rights.
    15. Stag Roasters reserves the right to add to or amend these terms and conditions from time to time, where we consider it reasonable and necessary to do so for security, regulatory or other legal reasons.
    16. Stag Roasters reserves the right to refuse to accept a Gift Voucher in payment or part payment of any item where it reasonably suspects that the voucher or any amount on it may have been stolen, tampered with, duplicated or obtained in another illegal way.
    17. Gift Vouchers will be subject to verification at time of entering the unique Gift Voucher code into the Stag Roasters online store purchasing process.
  30. PRE-ORDER OR BACK ORDER
    1. In the event a Product inventory becomes so low that we are unable to fore-fill all existing or future order requests, we will contact the customers with pre-existing orders and inform them of the potential delivery delay based on our stocking levels being replenished. The Customer will be given the opportunity to maintain the existing order or cancel the order.
    2. Any future order requests, the Stag Roasters inventory levels will designate the product as a “Pre-Order” or “Back Order” and the customer shall be informed prior to checkout of this designation. The Stag Roasters website, www.stagroasters.co.uk, Frequently Asked Questions (FAQs) allows our customers to understand this definition prior to placing the order, or they are free to delete the order prior to confirming their payment method and completing the checkout process. Pre-Orders that have completed the checkout process, the customer will be contacted via email with a updated estimated delivery date. 
    3. Any Pre-Orders that a customer wishes to cancel they may contact Stag Roasters via the Stag Assist page, where they can either ask for a delivery date update, or cancel the order completely. Stag Roasters will then work with the customer to reimburse them for the product(s) they wish to cancel.
  31. FREEBIES or Free Promotional Material
    1. Stag Roasters Ltd may opt to promote their service or range of products by giving away product samples as described within their “Our Coffees” or “Our Merchandise” website pages. This shall be known as “Freebies” or “Samples” or “Promotional Material”. Any such items are given to potential customers or existing customers as good will gestures in the effort to provide customer satisfactory, new orders, repeat orders, or as a reward for being a good customer. They are given free of charge to the potential customer or existing customer, and are to be used by said persons discretion.
    2. If a potential customer or existing customer decides they do not want this promotional material, they are free to dispose of said item at their own cost, or return to Stag Roasters Ltd, again at their own cost. If they wish to return to Stag Roasters Ltd, then they should contact them via the Stag Assist page.
  32. COMPETITIONS
    1. Stag Roasters Ltd. reserve the right to:
      1. Run competitions via social media or other promotional avenues to attract new or repeat customers.
      2. Withdraw or stop a competition at anytime.
    2. Competitions that attract persons through a “like”, “share” or “follow” criteria, or any combination there of, the persons must complete the actions as stated. For example, if the public (persons) were asked to “like and share……” to win an as described product or service, then the actions described must be completed in full, and the person(s) if requested by Stag Roasters Ltd. shall produce evidence to demonstrate that they have conformed to the requirements of the competition.
    3. A person that enters into a competition with Stag Roasters, that requires actions to be completed as described in para 32.2, shall have to have these actions completed for no less than 30 days to qualify for the chance to win the product from the point of initiating the action(s). Stag Roasters may elect to contact a winner and ask them to demonstrate that they have compiled to the Terms and Conditions as outlined in the entirety of Para 32 in order to claim their prize or gift.
    4. Competitions shall run for typically 30days, noting that Para 32.1.2 applies.
    5. Any prize or gift awarded to a person shall not incur any financial transaction with Stag Roasters Ltd. The gift or prize shall be sent to the winner at no cost to them.
    6. No prizes are refundable for a monetary value. They are not to be sold on by the person who wins. Stag Roasters Ltd. takes no responsibility for the prize once it has been shipped to the person by Royal Mail.
    7. All winnings are final, no refund, recourse or replacement shall be given.
    8. The person that wins the stated prize shall provide Stag Roasters Ltd. with their full name, email and UK postal address within 10 days of being informed that have won. If the nominated winner does not reply to Stag Roasters Ltd. within the nominated time frame, by midnight of 10 days post being informed, then their claim is void and a new winner shall be selected.
    9. Winners shall be selected totally at random by using https://www.miniwebtool.com/random-name-picker/ – Random name selector. A complete list of the persons who qualified for the competition shall be kept for 30 days after the end of the competition only. A screen grab of the website shall be saved for 30days after the end of the competition only. No challenges shall be made to Stag Roasters Ltd. at any before, during or after the completion of the competition with regards to the rules, terms, conditions or how the winner is selected.
    10. Any person that uses abusive or inappropriate behaviour during the competition or afterwards shall be reported to the social media forum that is being used to run the competition through. Stag Roasters Ltd. shall also disqualify this person from the competition. Stag Roasters Ltd. does not have to justify what is deemed abuse or inappropriate behaviour.
    11. A person may not qualify to win the prize if they reside outside the United Kingdom.
    12. A person(s) may be disqualified from the competition by Stag Roasters Ltd at any time and said person shall not be informed of the reason or that they have been disqualified.
    13. The person who is nominated the winner shall be asked to post reviews,  photographs and share their success via their own social media accounts. The person is free to decline this option.
    14. The winner shall only nominate one delivery address, multiple addresses will not be accepted and the person will be disqualified.
    15. If the prize is Coffee, the person shall clearly select the Roast and Grind out of the given options by Stag Roasters Ltd. at the time of being informed they have won.
    16. Stag Roasters Ltd. shall only issue the prize once and to one winner per competition.
    17. No prize can be reclaimed.
    18. If the prize is a months supply of Coffee, Stag Roasters Ltd. Shall provide four (4) 250 gram (g) bags of Coffee selected by Stag Roasters Ltd. No further coffee shall be provided without a financial transaction by the winner.
    19. If the prize is to be a piece of merchandise as shown on Stag Roasters Ltd. website, or listed in the competition, the winner shall reply clearly in their first email within the 10 day period (ref Para 32.8) all answers to the questions of size, colour, delivery address, full name and any other questions Stag Roasters chooses to request the time of informing the winner.
    20. Stag Roasters Ltd. reserves the right to display the one competition across multiple platforms, with the same terms and conditions. How people will know that the competition is the same one, is by the image, and text used. So if a person “likes and shares” or a combination as per Para 32.2, they will only be entering the competition once, even if they perform the advertised action across multiple platforms.
    21. Platforms refers to social media or other forms of advertising that Stag Roasters Ltd. opts to use.
    22. Stag Roasters Ltd will only consider entrants that reside in the UK as possible contestants and may win the nominated prize(s) as stipulated in the terms under para 32. Stag Roasters Ltd. does not post internationally as such only UK entrants shall be considered.

Thank you for visiting our Website and we hope you enjoy our products – Stag Roasters Ltd.